• FAQ


Here are the answers to the most frequently asked questions

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  • What are your opening hours?
  • What should I bring?
  • What is the thermal experience?
  • Is there a minimum age to enjoy your services?
  • Is the thermal experience included with the purchase of a massage?
  • What is your cancellation policy?
  • Which services are refundable by my private insurance?
  • Should reservations be made?
  • Since your facilities are outdoors, what happens in rain or poor weather?
  • Can we eat on site?
  • Are there any rules I should know about before coming to the spa?
  • If I want to order something at one of the restaurants on site, do I have to carry my wallet with me?
  • Can pregnant women come to the spa?
  • Can I get to the spa by public transportation?
  • Can I receive care if I am under medication or suffering from certain health problems?
  • Is it necessary to get fully undressed to receive a massage?
  • Can women breastfeed at the spa?
  • The expiration date for my gift Certificate approaches or has already passed, is it still good?
  • Do you have group rates?
  • Do you have a recognition program?
  • Do you offer on site lodging?
  • Do you have a meeting & reception room?
  • How to keep my swimsuit in good condition
  • I lost my insurance receipt, is it possible to get another one?
  • I lost my gift certificate. Is it possible to find it?

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